Customer Service Information

Shipping

All retail orders placed online with Wild Prairie Soap Company are shipped Ground Service with Canpar, unless requests are made to ship otherwise. Canada Post shipping service is also available, and will be the shipping method used for all international orders and postal addresses.

Wild Prairie Soap Company makes every effort to ensure that your order arrives complete and in perfect condition. Should you receive a damaged parcel, or your order arrives incomplete, please contact us immediately by email info@wildprairiesoap.ca or by calling us toll free at 1-866-681-7627. Retain all shipping materials for inspection by a Canpar representative if requested to do so.

It is the responsibility of the purchaser to make every effort to accept parcels when they arrive. Canpar will make TWO delivery attempts, but if you are unavailable to accept the delivery, it will be returned to Wild Prairie Soap Company. The purchaser will then be charged additional shipping fees to have the order reshipped. Wild Prairie Soap Company is not responsible for lost or damaged items left unattended at its destination.

Canada

All retail orders up to $99 before tax and shipped to a Canadian address will be charged $12. Orders over $100 before tax and shipped to a Canadian address will be shipped for free.

United States

All retail orders shipped to the United States will be shipped via Canada Post and will be charged $15. Wild Prairie Soap is not responsible for duty or brokerage fees, or other US Taxes.

International

All retail orders shipped to International addresses will be quoted shipping amounts based on location, shipping method and size of package being shipped. Wild Prairie Soap is not responsible for duty or brokerage fees, or other international taxes.

Wholesale

All Wholesale orders are shipped via Canpar Ground Service, and will be charged shipping according to distance, size of order and weight.

Taxes

Wild Prairie Soap Company is required by Federal law to charge tax on all products; GST of 5% will be charged on orders shipping to provinces without a harmonized sales tax (HST), and will charge applicable HST when shipping to provinces with a harmonized tax.

Contact Information

Our Retail Store and Soaperie on Whyte Avenue
10746 82 Avenue, Edmonton, Alberta
T6E 6P4

Local: (780) 439-6640
Toll Free: 1-866-681-7627

To contact us during normal business hours, please call our toll free number or email us at info@wildprairiesoap.ca. We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our store, more enjoyable.